FREQUENTLY ASKED QUESTIONS

Double the chances of winning if you pay your bill under PLDT SME Nation in full and on time via PLDT Bills Online https://www.pldt.com.ph/billsonline. Every bill you pay via BOL entitles you two (2) raffle entry tickets. Only one (1) raffle entry ticket will be given if payment is made via PLDT payment channels. faq
No. This promo is only eligible if you pay in full and on time for your bills under PLDT SME Nation only. It excludes PLDT Home or Residential and PLDT Alpha or Corporation bills.
Your raffle entry ticket numbers will be sent to you via e-mail and SMS at the end of month.
Every SME customer may get multiple raffle entry tickets per month depending on how many bills were paid as long as payments are on-time and in-full.
No, this will be shouldered by the winner. Any expenses outside of the package inclusions (i.e. 3Days/2Nights package with hotel accommodation with transfers, airfare/taxes and half-day city tour) will be shouldered by the winner.
No, there is no physical voucher to be given, The Php 2,000-worth of PLDT Credit Voucher will be automatically credited to the winning PLDT SME’s account and will be deducted for next PLDT bill.
Prizes will be awarded to PLDT SME customer (i.e the Small & Medium Enterprise or the registered customer/sole owner, whichever is applicable). It shall be up to the Enterprise through its sole owner or its president to transfer the prize, if so desired.
No. Prizes are non-convertible to cash.
Once the prizes are given by PLDT to the winners and the latter have accepted the items and signed on the endorsement of property, the winners should contact the vendor for any concern or necessary trouble-shooting if applicable.
Redemption period shall be until 60 days from end of promo period.
  • For monthly prize, Php 2,000 will automatically be credited to the winning account for their next bill.
  • Quarterly prizes and grand prizes will be given personally by PLDT SME Representative
To claim the quarterly and grand prize, winners are required to prepare 2 Valid IDs (Government ID such as postal ID, passport, SSS,Company ID) and letter of authorization with signature of business owner (if person to claim is an authorized signatory).
Yes. Accumulated raffle entries per month, regardless if drawn as a winner, are still qualified for the quarterly and annual draw.
Only one (1) raffle entry ticket. You will only get two (2) raffle entry tickets if you pay in full and on time via PLDT Bills Online.
Feel free to contact any of the Enterprise customer service channels:
  • Hotline 177 using PLDT landline
  • Chat with an agent via www.smenation.com.ph
  • Call for FREE *177 using your Smart or Talk ‘N Text mobile phone
  • E-mail us at smecare@pldt.com.
You may also seek assistance from your respective PLDT Customer Representative.
  • Hotline 177 using PLDT landline
  • Chat with an agent via www.smenation.com.ph
  • Call for FREE *177 using your Smart or Talk ‘N Text mobile phone
  • E-mail us at smecare@pldt.com.